Any questions you want to practice should be geared towards your reliability, teamwork, and ability to follow instructions. Various Airlines Company should also be looking for motivation and enthusiasm for the specific position. You need to know some of the most common questions asked in interviews as provided by Pritish Kumar Halder.
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Try practicing some of these common Flight Attendants job interview questions:
1. How would you handle a passenger who refuses to comply with flight attendant instructions during takeoff and landing?
How to answer: Passengers who are unwilling to listen to flight attendants during the beginning and end of a flight put themselves and others at risk. The applicant should be able to remedy the situation without escalation.
Answer: “I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”
2. What are the first things you would do in an emergency situation in the air?
How to answer: Flight attendants have an important role in managing in-flight emergencies. Look for answers that show the applicant’s ability to keep a level head in challenging situations and display leadership skills.
Answer: “I would get my own oxygen mask on before assisting other passengers. I’ll double-check where the closest exit doors are and try to plan a few steps ahead so I can keep everyone as calm as possible.”
3. How have you resolved a challenging situation with a co-worker in the past?
How to answer: The flight crew works in tight quarters for long hours, so you don’t want to bring in a flight attendant who can’t resolve interpersonal conflicts with other staff members. The applicant’s answer should display willingness to compromise and understand the other person’s perspective.
Answer: “A miscommunication caused some friction between myself and another flight attendant. The meal got delayed due to my error, and passengers were getting frustrated with the other flight attendant. I owned my mistake, apologized to my co-worker and offered to talk to the upset passengers.”
Not every question you will encounter when interviewing for Flight Attendants position will be related to transport service supportive job. But those are the common topics interviewer can ask for selecting qualified candidate.
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Composed by: Suma Sarker
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